FAQ

When will I receive my first box?

We have limited spots available!  The next set of boxes will ship out May 15th!


How often will I get this box?

Deluxe boxes ship out on or around the 15th of every month.


Will it be different every month?

Yes, you will receive a new themed box every month.  The yarn colorways will be different, as well as the hooks (if you purchase as deluxe box).   


Will I receive what I see in the photos?

No, your box will be a surprise.  These photos are for promotional purposes, so that you see samples of what you may receive. 


What crochet hook size will it be?

The crochet hook size will be one of the 10 US standard sizes from 2.25mm-6mm, It takes approximately 11 months before you see a crochet hook sizes repeated.  


What kind of yarn and how much will be inside my box?

Every month we use different yarn weights from sock/fingering, sport, dk, worsted and bulky creating a new colorway each month.  You will receive one full luxurious 100 gram hand dyed merino skein of yarn. 

If you want more than one skein, you can do an add a skein to my box subscription and get as many extra skeins as you want. 


I'm allergic to wool, do you offer a wool-free option?

Yes, we do!  We have listened and found that many of you have wool allergies and want to receive the subscription box but can't use merino wool yarn.  That is why we have created our cotton box options!  


How much is shipping?

Free Shipping is included in all of our subscription boxes within the US!!  We ship world wide, if you are outside the US, additional shipping will apply based on your location. If you are outside the US, please allow an additional 1-3 weeks to receive your box after we ship it. 


When does my subscription renew?

Renewal date is the 20th of the month, so if you want to make a change to your subscription it must be done by the 19th.  Why? When you sign up or renew your subscription we then order supplies to make your custom crochet hook and then we begin making it. We understand financial situations may change but we do NOT offer refunds as we have already begun the process of making your crochet hook.


Do you take returns?

At this time we do not take returns, we try to offer our subscription boxes at an amazing price and by doing so we can't take returns! 


Can I cancel?

Yes, you can cancel anytime by logging into your account and canceling.  When you cancel, you will be cancelling for future renewals not to occur. If you have already paid for a box, you will still receive that box.  If you purchased a 3, 6 or 12 month subscription you can cancel from being charged again after the pre-pay term is up. However, it will not cancel/refund the future boxes that you have already been paid for.